Shipping & Delivery

Where we ship
We ship to most countries worldwide. If we can’t deliver to your location, we’ll contact you.

Processing time
Orders are processed within 1 to 3 business days. Orders can be changed or cancelled within 12 hours of purchase, as long as they haven’t been processed for shipping (see our Returns & Refunds policy).

Delivery time
Each order is prepared and shipped to order. Delivery takes 3 to 6 weeks from the date of purchase, depending on your location. Customs or carrier delays can add time.

Tracking
You’ll receive an email with a tracking number as soon as your order ships. Tracking can take 1 to 5 business days to update after shipping. If there is still no information 5 business days after you received your tracking number, please email us.

Delivery & address
Please double-check your shipping address at checkout. We ship to exactly the address you provide, and we are not liable for orders sent to an incorrect or incomplete address. Once the carrier’s tracking shows your order as delivered to that address, it counts as delivered, and we can’t be responsible for packages that are lost, stolen or taken afterward. If your tracking says delivered but you can’t find your package, check with neighbors, your building’s reception and the carrier first. If you still need help, email us and we’ll share the tracking details.

If we made an error on our side, such as shipping the wrong item or size, we’ll replace it at no cost.

Customs, duties and taxes
We are not responsible for customs fees, import duties or taxes charged by your country after your order has shipped. By ordering, you accept that your package may be subject to these charges on arrival.

Multiple packages
For logistical reasons, items in the same order may arrive in separate packages, at different times, even if they were purchased together.

Questions?
Email us at leafconceptcentral@gmail.com and we’ll do our best to help.